We're here when you need us.
Real humans answer support requests during Nigerian business hours. Enterprise agreements include 24/7 escalation.
Frequently asked
+How do I reset my CoopTran password?
Ask your society administrator; they can reset it from Admin → Users Profiles. If the admin password itself is lost, email admin@camagtech.com from a verified society address.
+Can I import my existing books?
Yes. The CoopTran onboarding team runs a live import session during your demo. Bring a recent trial balance and the last three months of postings — we take it from there.
+Do you support multiple societies on one deployment?
Yes. Each society runs on its own subdomain (e.g. yoursociety.cooptran.com) with row-level data separation.
+What happens if the internet is down?
The desktop client operates against a local database and syncs when connectivity returns. The web portal requires connectivity.
+How often are backups taken?
Daily automated backups with offsite retention. Society admins can also trigger on-demand backups from Admin → Backend Data.